Refund policy

At 305 Auto Electronic, we are committed to ensuring that you are completely satisfied with your purchase. We understand that sometimes returns or exchanges may be necessary, and we want to make this process as smooth as possible. Please take a moment to review our return and exchange policy below. This information will help guide you through the necessary steps to return or exchange your item, ensuring a hassle-free experience with us. Your satisfaction is our priority; we are here to assist you at every step.

 

Return policy:

  • Return window: You have 14 days from the date of purchase to return most items.
  • Condition: Returned parts must be in new, unused, and unaltered condition with the original packaging. We cannot accept parts that have been installed, modified, or damaged.
  • Ineligible items: Certain items may not be eligible for return, including special-order parts, electrical components,and hazardous materials. Please refer to your receipt or contact us for clarification.

 

Initiating a return:

To initiate a return, you can contact us at 305ENTERPRISEGROUP@GMAIL.COM

 Please note that returns will need to be sent to the following address: 12540 SW 130th St # 4, Miami, FL 33186

 

Exchanges:

Exchanges are a great way to get the right part quickly. We offer exchanges for most items within our return window (14 days). When initiating your return online or contacting customer service, simply let them know you'd like to exchange the item for a different part.

 

Refunds:

  • Once we receive and inspect your returned item, we will process your refund within 10 business days.
  • Refunds will be issued to the original form of payment used for the purchase.
  • Shipping costs are non-refundable unless the return is due to our error (e.g., incorrect part shipped).

 

Additional information:

  • You can find a copy of your receipt in your email or by logging into your 305 Auto Electronic account (if you have one).
  • Be sure to pack your return securely to prevent damage during shipping.
  • We recommend using a trackable shipping service for your return.

If you have more questions:

  • Contact our customer service: Our friendly representatives are happy to assist you. Call us at 786-769-9852.